Curve is a ‘smart’ card that allows you to combine credit, debit and some prepaid cards in one place, switching between accounts with a smartphone app.
But Creation Finance – which powers the IHG Rewards Club Credit Card – has decided to cancel some credit cards that have been linked to Curve following an internal review into how customers have used their accounts.
Here, Which? takes a closer look at why Creation has cancelled Curve-linked cards and whether other credit card providers are likely to follow suit.
Creation stopped accepting credit card transactions made via Curve cards while it undertook an internal review.
Following this review, which found that some customers who made payments with Curve were misusing their accounts, it decided to notify some customers that their cards would soon be cancelled.
However, a lack of Section 75 protection seems to be an influencing factor too.
Creation told Which?: ‘As a responsible lender it’s important that we understand how some customers are using the Curve platform and the impacts it may have such as a lack of consumer protection under Section 75 of the Consumer Credit Act.’
Section 75 protection is legally-binding and means credit providers are jointly liable if something goes wrong with your order. If you receive a faulty product or don’t receive your order at all, for example, you can make a Section 75 claim with your credit card provider to get your money back.
